AllusiveDesign.com Shipping and Return Policy

UPS Order Tracking Track your Package for delivery time and date to your shipping address that will be sent by UPS to the Email you provide us.

We regularly stock most of the items we carry. On occasion, we may run out of an item, in which case we will mark the item as back ordered on our website. To have your order processed immediately, please only order in-stock items. If any product is not in stock when your order is filled, it will be held until all products are available. If this occurs, we will attempt to notify you by e-mail. We will then work with you to get your order to you as fast as possible.

For order destinations within the continental (48) U.S. orders shipped Fed Ex ground, a flat rate shipping charge of $6.75 is applied. Alaska, Hawaii, Outlying U.S. Islands, UPS Express or US Mail and the cost is based on weight.

Shipping time begins the day after you place your order not the day it was placed. Monday through Friday. Please do not count the day the order was placed or weekends as a ship day. If the package is ordered on a Friday firs shipment day is Monday.

Delivery is by US Mail or UPS Ground

On orders shipped to military locations (APO/FPO) are sent Priority US Mail Only, please remember that in addition to the delivery time for your package to be received by the APO/FPO, you will also have to allow time for the military to get your package to you, which could take a week or more. Please note there is no tracking these packages. All APO's are shipped Priority Mail.

LOST PACKAGES - AllusiveDesign.com will send a UPS Tracking number By E-mail please track your package for delivery time and date. If you do not receive your package, please contact us at 1-951-926-8236 during our normal business hours Click Here for California Time ) (9:00 AM to 6:00 PM Monday through Friday). We will either find were the package is or send a replacement for the lost package.

Incorrect Shipping Address We will charge you a fee of $10.00 Plus Shipping to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged $10.00 plus shipping per package to have the package(s) re-shipped.

AllusiveDesign.com is not responsible for any lost packages which are incorrectly addressed due to customer error. Again, we generate our shipping labels from the information the customer provides us, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is lost, AllusiveDesign.com is not responsible. If you contact us after your order has been placed regardingan incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost,all policies listed above apply.PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.

DAMAGED ITEMS U.S. Orders Merchandise damaged during shipment must be reported to AllusiveDesign.com 1-951-926-8236 and UPS at; (800) 463-3339) within 1 day of receipt. Please call us during our normal business hours (Monday through Friday, from 9:00 am to 6:00 pm CST) to notify us of any damaged items (please have your order number and the item description ready when you call). We will then contact the shipping company for the retrieval of the damaged item(s) and either send you a replacement order or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged. If your item(s) are being credited, a full credit for the damaged item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package.

Errors We make every attempt to send you what you order. In the rare occasion that you receive an item(s) other than what you ordered. Merchandise sent to a customer in error must be reported within 2 days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.). Please call us 1-951-926-8236 during our normal business hours (Monday through Friday, from 9:00 am to 6:00 pm CST) for an Return number prior to returning any merchandise (please have your order number and the item description ready when you call). A valid Return number must be included on the shipping label or we will refuse the package. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of our receipt of the returned package.

We make every effort possible to provide the best possible customer service on the internet with Testimonials to Back it up.